FAQ

You can find Insomniac’s full FAQ here and here.

Venue guide can be found here and more information can be found here.

Venue

Group Therapy 500 will take place on October 15 at Banc of California Stadium, Los Angeles. Anjunadeep Open Air Los Angeles will take place at Christmas Tree Lane, Expo Park.

Lineup

The lineup for Saturday 15 October and Sunday 16 October can be found here

Accessibility

Who can I speak to about accessibility?

We take the needs of ticket holders who are disabled or have other access requirements very seriously and actively encourage people of all abilities to attend the event.

If you have access requirements or concerns about any elements of the event, please specify such requirements or concerns either at the point of purchase or afterwards in good time before the event via Insomniac’s contact form. We will also be providing an accessibility pack in due course.

Tickets

Can I purchase VIP tickets for Anjunadeep Open Air Los Angeles?

Yes! VIP tickets include access to a VIP area with viewing platform, bathrooms and a bar. There will also be a VIP entry lane at the venue.

I would like to book a suite at the stadium, how can I do that?

Please complete this form and the venue will be in touch.

When I purchase a general admission ticket to ABGT500, am I buying a specific seat?

If you purchase tickets within a seated section, seating will be first come, first serve in that section. You may sit in whichever seats are available upon your arrival in the section you purchased.

What are the age restrictions for this show?

ABGT500 is 18+ and will begin at 3pm PT. Anjunadeep Open Air is 21+ and will begin at 2pm PT. ID will be required.

How many tickets per customer?

You will be able to purchase eight tickets per order.

What is your ticketing policy?

All tickets will be checked and scanned on entry.

Any fake, invalid or duplicate tickets will be rejected.

Please ensure that you purchase your ticket(s) from an authorised ticket agent.

I can't find my ticket or ticket information, what do I do?

Please email your ticket provider.

Travel

Will parking be available?

Yes, parking will be available to purchase but it is limited. Please see more information here.

Where should I stay for easy access to ABGT500?

We’d recommend staying in downtown Los Angeles. We’re working on hotel packages for our travelling fans.

How far is Banc of California Stadium from LAX?

14 Miles, approximately a 25 minute drive.

Destination Packages

The exclusive ABGT500 L.A. Destination Experience secures your Weekend Pass to both ABGT500 & Anjunadeep Open Air along with top-quality accommodations at prime Downtown Los Angeles hotels. You will also receive exclusive perks that only Destination Experience Packages holders get access to!

Your Destination Experience Hotel Package includes:

Will my wristband be mailed to me?

No! Your wristband will be picked up on-site at your hotel with your on-site concierge.

Can I add on an extra night?

Early Friday check in may be available. Please reach out to our team via the contact form with your order number for more information

Can I arrive before regular hotel check-in times?

Yes! On-site concierge will be there starting at 10am on Saturday October 15 to distribute wristbands and gift bags for those wanting to pick up early. You will be able to leave your bags with the hotel bellman if you’re heading out to explore the city.

What is the refund/cancelation policy?

All sales are final. There are no refunds or cancellations unless the event has been canceled or rescheduled by Live Nation to a later date which you cannot attend.

Can I change the attendee’s name on my Hotel Destination Experience package?

If you would like to make any change to your booking, please email info@vibee.com and we will see if we can help. Please note that as part of our anti-scalping measures, transferring your package to another person will not be permitted outside of the first 24 hours after your purchase. However, if you would like to upgrade your package or hotel, we are happy to assist where possible, but please note that all changes are request only and not guaranteed.

Is there ADA assistance?

Yes! If you need ADA assistance, please send an email to info@vibee.com and we will do our best to accommodate you! Please include your full name and your reservation number

Is there an age limit?

You must be at least 21 years of age to purchase a package due to hotel check-in restrictions.

I have a general question about Above & Beyond Group Therapy 500 Los Angeles.

Please reach out to insom.co/help for any questions regarding ABGT500.

I have a question that isn’t on here.

Email us at info@vibee.com and we will do our best to help you!

Itinerary

Saturday

Sunday

Monday

Safety Policy

We look forward to welcoming everyone to ABGT500 & Anjunadeep Open Air Los Angeles.

We would like to remind all guests, before and during the event, to play their part in making everyone's visit a safe and enjoyable experience.

As always, the safety of all our guests is our top priority. We will have a professional security team who conduct thorough searches on all guests prior to entry, along with a medic and welfare facility on site.

Anyone who feels unwell or uncomfortable can contact the venue's medical and security teams, or any member of staff immediately for assistance without judgement.

Do I need to be fully vaccinated against COVID-19 to attend?

No, as it currently stands we do not require guests to be fully vaccinated to attend.

I am concerned about COVID-19 should I attend?

All of our venues will be following the latest Government Guidance to ensure the safety of all of our guests. However, you are responsible for deciding whether or not you should attend the venue and, prior to attending, carry out your own personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on current government guidelines).

Your conduct

ABGT500 and Anjunadeep Open Air Los Angeles has a zero tolerance for non-consensual behaviour.

If you are seen to be making someone feel uncomfortable, harassing or assaulting anyone, you will be dealt with accordingly;

Please be aware that uniformed and plain clothed security will constantly monitor all spaces both in person and on CCTV throughout the event.

Feeling unwell

If at any time you feel unwell and need assistance, please make yourself known to one of our team located throughout the venue. We will have dedicated welfare and medical teams located on site. We operate an open door policy and you are welcome to seek help at any time without any judgement.

Spiking

The venue has a zero tolerance policy on drink tampering or spiking of any kind.

Can I bring prescription medicine or medical equipment to the venue?

If you need to bring any medicine or medical equipment to the event, this will need to be booked and approved with us in advance of the show. Please contact Insomnaic with details.

What can I bring to the shows?

Find out which items are prohibited at ABGT500 here.

Is there a clear bag policy?

Yes, there is. Please see the policy here.

Can I bring my own food and drink?

You're not permitted to bring food or drink into the venue

There will be a delicious range of food and drink options.

Can I smoke or vape at ABGT500 & Anjunadeep Open Air Los Angeles?

Within the designated smoking areas, yes. If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.

What is the event's drug policy?

ABGT500 and Anjunadeep Open Air Los Angeles operates a strict zero tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.

Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search.

Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.